Our Services

Contacting us

If you have a general enquiry you can email us on info@wmhaltd.org.uk or complete our online form here.If you would like to talk to a member of staff call 0151 647 5471 and follow the message options, you will hear. Our services

Repairs

We are operating our repairs and maintenance services, in addition to the emergency and urgent repairs service .  All services are being carried out in a manner that is safe for both tenants, staff and contractors. We are making sure our staff and contractors have the right personal protective equipment and are able to maintain social distancing. For example, if we come into your home, the engineers and operatives may be wearing masks, gloves and overalls and may ask you to wait in another room while they carry out a repair or a service. If you are contacting us to request that we visit your property, please let us know if anyone in your household is currently unwell due to Covid-19, or self-isolating due to vulnerabilities, such as being pregnant or having underlying health issues. We will advise you in each case about how we are able to support you. If you are concerned that you have symptoms or may been exposed to the virus, The latest information and facts about Coronavirus (COVID-19) is available on the Government website .

Rent and Service Charges

It is important that tenants continue to pay their rent and service charges. However, we understand that many of you will have lost some or all of your income and we are available on the phone or by e-mail link in the Contacting us section if you think you are going to struggle to make payments. If you have lost your job then you may be entitled to benefits and may qualify for assistance with paying your rent. Please contact us and a member of staff will discuss this with you. We will follow all government guidance concerning suspension of eviction proceedings. We will not commence any new proceedings or evictions against anyone in arrears or financial hardship caused by Covid-19 and we will take decisions on a case by case basis.

Finding a Home - Property Pool Plus

You can continue to bid on properties as normal. For more information, contact Property Pool Plus www.propertypoolplus.org.uk

General Support

If you are experiencing financial difficulty, have concerns about the wellbeing of yourself or your family, or if you are aware of a resident who is struggling to receive support whilst self-isolating, please get in touch and someone will call or e-mail you back to explain how we can help. Please see the government’s regularly updated guidance on coronavirus. The Department for Work and Pensions also has guidance on the support available for those receiving Universal Credit or other benefits and for those who may need to claim benefits in the future.

Fire Safety

It’s important to be mindful of fire safety at home, particularly at a time when we’re all spending more time than usual there. You’ll find information about staying safe at home on your local fire service’s website or if you have any concerns please contact us. Wirral Council Coronavirus Helpline The Local Authority have also set up COVID-19 helpline which is open Monday to Friday, 9am to 5pm on 0151 666 5050 or email covid19 enquiries@wirral.gov.uk • Residents who need support with their day-to-day needs • Residents or organisations wishing to volunteer • Signposting for national health advice • Support for local businesses and organisations (not just Wirral Chamber members) • Advice about education arrangements For more information visit www.wirral.gov.uk/coronavirus or follow twitter.com/wirralcouncil or facebook.com/wirralcouncil Tips for looking after your mental health and wellbeing  The Covid-19 outbreak means that life is changing for all of us for a while. Faced with the sudden uncertainty of what will happen next and the relentless news about the pandemic, can take its toll on people’s mental health; particularly those already living with conditions like OCD, anxiety or depression. You may be feeling anxious, stressed, worried, sad, bored, lonely or frustrated at the moment. It’s important to remember it is OK to feel this way and that everyone reacts differently. Keeping active reduces stress, increases your energy levels and can make you more alert and also help us sleep better. Explore different ways of adding physical movement and activity to your day and find some that work best for you. Even at home, there will be lots of ways to exercise and keep your body Visit the NHS Every Mind Matters page for some ideas to get you started. For practical advice on how to look after your wellbeing during lockdown, check out Mind’s website www.mind.org.uk/information-support/coronavirus/ Mind’s helpline can be reached on 0300 123 3393.

Good advice

We can all help control the virus if we all stay alert. This means you must:

• Stay alert to stay safe
• limit contact with other people
• follow the guidance on wearing face coverings
• keep your distance from people not in your household (2 metres apart where possible)
• wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.

• a high temperature
•  a new, continuous cough

3rd September 2020

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Anne Steel

Anne Steel

The Board and Staff of Wirral Methodist Housing Association with much sadness announce that Anne Steel has recently passed away following a long and determined battle against cancer. Anne has been Head of Housing at Wirral Methodist HA since 2010. Anne is very well known in the north west housing circle having previously worked for Plus Dane Housing, Liverpool City Council, and Rochdale Council. During Anne’s decade working on Wirral she developed a customer centric housing service that put the tenant first, and was led by a desire to meet their housing and support needs. Anne led on specialist and supported housing and this was particularly important to her knowing what a difference this made to young people’s lives. The Chair of the Board, Lionel Bolland, said, “We are all so sorry to hear the news about Anne, we know how determined she has been during the last two years, and through adversity she has been able to continue to contribute to the work of the Association. Anne led the housing service with fairness and compassion and her humour and sense of fun will be sorely missed.” The Association sends sincere condolences from all staff, Board and former Board members who have worked with Anne during the last 10 years to Anne’s daughter Natalie and the family. The funeral service takes place at 2.30pm on Wednesday 12^th August 2020 at Landican and donations to St Johns hospice may be made via this link 

5th August 2020

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Part Time Vacancy PA to Chief Executive – Now Closed

Wirral Methodist Housing Association

is a busy charitable housing association based in Birkenhead. The post of PA to the Chief Executive is critical in making sure the day to day management of the organisation runs smoothly, that the governance of the organisation is supported and that legal and statutory requirements are met. You will have experience in a similar role and be looking for part time work on a flexible working pattern. The Association is able to offer a competitive salary, access to a good pension, training and development, and other benefits for employees. If you think you could fulfill this role PA to the Chief Executive Job Descrption please complete this application form and return to jobs@wmhaltd.org.uk  by 14^th August 2020. Interviews will take place on 25th August 2020.  PA to the Chief Executive Job Descrption. No CVs please, apply using this application form and this equlities monitoring form

24th July 2020

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