Our Services

Published 3rd September 2020

Contacting us

If you have a general enquiry you can email us on [email protected] or complete our online form here.If you would like to talk to a member of staff call 0151 647 5471 and follow the message options, you will hear.

Our services


We are operating our repairs and maintenance services, in addition to the emergency and urgent repairs service .  All services are being carried out in a manner that is safe for both tenants, staff and contractors.
We are making sure our staff and contractors have the right personal protective equipment and are able to maintain social distancing. For example, if we come into your home, the engineers and operatives may be wearing masks, gloves and overalls and may ask you to wait in another room while they carry out a repair or a service.

If you are contacting us to request that we visit your property, please let us know if anyone in your household is currently unwell due to Covid-19, or self-isolating due to vulnerabilities, such as being pregnant or having underlying health issues. We will advise you in each case about how we are able to support you.

If you are concerned that you have symptoms or may been exposed to the virus, The latest information and facts about Coronavirus (COVID-19) is available on the Government website .

Rent and Service Charges

It is important that tenants continue to pay their rent and service charges.
However, we understand that many of you will have lost some or all of your income and we are available on the phone or by e-mail link in the Contacting us section if you think you are going to struggle to make payments.
If you have lost your job then you may be entitled to benefits and may qualify for assistance with paying your rent. Please contact us and a member of staff will discuss this with you.

We will follow all government guidance concerning suspension of eviction proceedings. We will not commence any new proceedings or evictions against anyone in arrears or financial hardship caused by Covid-19 and we will take decisions on a case by case basis.

Finding a Home – Property Pool Plus

You can continue to bid on properties as normal. For more information, contact Property Pool Plus www.propertypoolplus.org.uk

General Support

If you are experiencing financial difficulty, have concerns about the wellbeing of yourself or your family, or if you are aware of a resident who is struggling to receive support whilst self-isolating, please get in touch and someone will call or e-mail you back to explain how we can help.
Please see the government’s regularly updated guidance on coronavirus.
The Department for Work and Pensions also has guidance on the support available for those receiving Universal Credit or other benefits and for those who may need to claim benefits in the future.

Fire Safety

It’s important to be mindful of fire safety at home, particularly at a time when we’re all spending more time than usual there. You’ll find information about staying safe at home on your local fire service’s
website or if you have any concerns please contact us.

Wirral Council Coronavirus Helpline
The Local Authority have also set up COVID-19 helpline which is open Monday to Friday, 9am to 5pm on 0151 666 5050 or email covid19 [email protected]
• Residents who need support with their day-to-day needs
• Residents or organisations wishing to volunteer
• Signposting for national health advice
• Support for local businesses and organisations (not just Wirral Chamber members)
• Advice about education arrangements
For more information visit www.wirral.gov.uk/coronavirus or follow twitter.com/wirralcouncil or facebook.com/wirralcouncil

Tips for looking after your mental health and wellbeing 
The Covid-19 outbreak means that life is changing for all of us for a while. Faced with the sudden uncertainty of what will happen next and the relentless news about the pandemic, can take its toll on people’s mental health; particularly those already living with conditions like OCD, anxiety or depression.
You may be feeling anxious, stressed, worried, sad, bored, lonely or frustrated at the moment. It’s important to remember it is OK to feel this way and that everyone reacts differently.
Keeping active reduces stress, increases your energy levels and can make you more alert and also help us sleep better. Explore different ways of adding physical movement and activity to your day and find some that work best for you. Even at home, there will be lots of ways to exercise and keep your body

Visit the NHS Every Mind Matters page for some ideas to get you started.
For practical advice on how to look after your wellbeing during lockdown, check out Mind’s website www.mind.org.uk/information-support/coronavirus/
Mind’s helpline can be reached on 0300 123 3393.

Good advice

We can all help control the virus if we all stay alert. This means you must:

Do not leave home if you or anyone in your household has symptoms.