Our Performance

We aim to be open and accountable when sharing our performance information. To show our commitment to providing a continually improving service, we measure, monitor and publish our performance information quarterly; a comprehensive, independent Tenant Satisfaction Survey biannually; an assessment of our complaints performance annually and a self-assessment of our complaints service annually.

You may see us ask for feedback after a repair or as part of our regular tenant surveys. Your feedback is a vital part of how we gather and report our performance. The more feedback we receive, whether it be positive or telling us how we can improve, allows us to know how we’re doing and what areas we need to focus on.

If you have any questions or feedback on how we deliver our performance information please email us at [email protected] or by giving us a call 0151 647 5471

The Housing Ombudsman has a code that all Registered Social Landlords follow and to ensure we are operating in line with the code we complete a self-assessment annually. To see the self assessment, click on the following link: Ombudsmans Self Assessment 2024

On an annual basis we report to our board on all the complains we receive at the association. To see the report for 2023 and read about some of the lessons we have learned click on the following link: Complaints Report 2023

We completed a satisfaction survey of all our tenants earlier this year and here are the results. In response to what you said we have drawn up and action plan of what we are going to do in response to your feedback.

See the embedded powerpoint below to find out more:

We use a range of mechanisms for collecting performance information across all the areas of the associations activity and below are the summaries of this information on a quarterly basis.

Performance Report – Oct Dec 2022

Click here to view Quarter 3 performance report

Performance Report – 2022-23 Quarter 4

Click Here to view Quarter 4 performance report