Coronavirus ( COVID-19)

Wirral Methodist Housing Association office is closed  please do not visit the office. Stay Home, Save Lives . If you have a general enquiry you can email us on info@wmhaltd.org.uk or complete our online form here. If you would like to talk to a member of staff call 0151 647 5471 and follow the message options you will hear.   You can still make payments or discuss your rent by phone or report repairs using the online form here. Our contractors will be attending emergency/urgent repairs. We have suspended all non-essential visits. Here is a list of some of the repairs to help you understand which repairs we will still undertake: • An uncontainable water leak / burst • Total loss of power supply • A blocked toilet (if there is only one in the home) • A gas leak It’s very important we put things in place so we can come in to your home in a safe way. If you do have an emergency  repair and are feeling unwell, with a cough, high fever or difficulty breathing, it is essential to let us know.  It’s important to let us know if you’ve been advised to self-isolate. Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. Please visit: www.nhs.uk/oneyou/every-mind-matters/ If you are concerned that you have symptoms or may been exposed to the virus, The latest information and facts about Coronavirus (COVID-19) is available on the Government website https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public Wirral Food Bank are not taking on new referral agencies at the moment as the centres are closed. For assistance contact the Wirral Food Hub on 666 5050. As soon as life returns to normal, they will commence taking  new referral applications We are following Government guidance and advice from Public Health England daily about how we can deliver services with the restrictions currently in place to contain the coronavirus. We will continue update this information if and when we need to, based on Government advice. Please regularly check our website.

17th March 2020

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Coronvirus COVID-19

Coronavirus ( COVID-19) At Wirral Methodist Housing Association, we will continue to provide our services to customers as normal and we will keep you updated if any advice changes.

Where possible we will undertake interviews over the phone. If a staff member or contractor are due to visit your home, it’s important to let us know if you’ve been advised to self-isolate. The health and safety of our tenants, customers, colleagues and contractors is our priority. If you are concerned that you have symptoms or may been exposed to the virus, The latest information and facts about Coronavirus (COVID-19) is available on the Government website https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public  

16th March 2020

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Important Information About Your Rent from April 2020

Rents for 2020/21 are changing

Annual rent charge from 6th April 2020

Rental payments are our main source of income. The money received from rent allows us to provide a range of housing services and to maintain and improve your homes. After a 4-year period of rent reductions, from April 2020 your rent will increase in line with Government guidance. We fully understand that any increase to your rent will not be good news. However, as you may be aware, the Government introduced a policy of rent reductions of 1% each year for 4 years from April 2016 and this will come to an end in March 2020. What does this mean for me? We are committed to holding your rent at an affordable level and no rent will increase by a maximum of 2.7% which is a £2.70 per week increase. Here are some examples of the impact of the increase:

A current rent of £75 a week increase to £77.03 a week)

A current rent of £90 a week will increase to £92.43 a week)

A current rent of £100 a week will increase to £102.70 a week)

By increasing rents, we can ensure that we can continue to maintain your property to a decent standard and provide good customer service. The 4-year rent reductions have meant a reduction in our income and whilst we have found efficiency savings in number of areas, the costs of maintaining properties continues to increase.

Service Charges

Service charges are the costs involved in providing a service to a property, or scheme, such as caretaking, lift maintenance, gardening of communal areas etc. Services charges, are calculated separately and if you pay service charges notification will accompany the rent statements. We will let you know individually by the end of February how the changes will affect the amount of rent you will pay, in your annual rent statement. If you would like to any more information please contact info@wmhaltd.org.uk or call 0151 647 5471

5th March 2020

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