Customer Services Officer

We require a competent Customer Services Officer to contribute to the successful operation of the Front of House Customer services, which includes dealing with telephone enquiries from tenants, residents, applicants, contractors and other individuals regarding housing services, maintenance, tenancy issues, applications and rent enquiries and be the first point resolution for complaints in accordance with the procedures. If you are ready for the next step in your career and want an exciting challenge please do apply for this post. Please click here CSO JOB DESCRIPTION July 2021 for the Job description Email your CV to jobs@wmhaltd.org.uk. Deadline for applications: 3^rd September 2021 Interviews to be held on: 8^th September 2021 Post now closed

20th August 2021

Read more

DIRECTOR OF OPERATIONS VACANCY

DIRECTOR OF OPERATIONS 

Location:  Birkenhead      Salary: £55-60k.

In addition, this post is eligible for performance related pay – currently up to 5% of salary and a car allowance of 5% of salary. Wirral Methodist Housing Association has been providing homes in Wirral since 1964 and is a well respected local stakeholder. We require a motivational leader to shape our approach to Asset Management, to lead a repairs, improvement and neighbourhood service, and ensure our tenants receive the best possible service and great homes to live in. You will have a background in asset management, housing service delivery or customer service delivery, but with significant skills in ICT, contract management and operating at a senior level. You will report to the Chief Executive, be part of the Executive Team and update regularly to our enthusiastic and inspirational Board. If you are ready for the next step in your career and want an exciting challenge apply for this post by  submitting your request for a recruitment pack to  jobs@wmhaltd.org.uk Link to Job description

Deadline for applications: 5pm Tuesday 31^st August 2021

Interviews to be held on 6^th or 7^th September 2021

30th July 2021

Read more

Walkabout Feedback

Neighbourhood Walkabouts took place in May and June 21 A successful number of walkabouts  too place in  May and June 2021. We want you to take pride in your area and to work with your Housing Officer  and other residents within the community, to make the area a safe and a well maintained place to live. The walkabout help us together to:

• target areas of concerns
• inform you of our role and how we work with partner agencies to resolve issues of concern and achieve mutual objectives
• promote ways for you to become involved with the Association including influencing decision making
• identify improvement for the external environment including opportunities to reduce anti-social behaviour (ASB)
• provide active engagement for you
• help develop plans for your area
• work in partnership with other services in the area.

At each walkabout staff undertook surveys The survey contained the following questions:

1. Overall are you satisfied with the services you received from WMHA
2. Are you satisfied with where you live?
3. Are you satisfied with the condition of your home?
4. Do you think you will be living in your home in the next 5 years?
5. Do you think WMHA are good at keeping you informed?
6. Do you have access to the internet?
7. Do you know there are ways you can get involved?
8. Would you like to get involved?
9. Have you struggled in heating and lighting your home in the last 12 months?
10. Would you like support or advice on this?

Follow link for full results 

30th July 2021

Read more