On the 27th April we were delighted to welcome some of our tenants to the Lauries Centre in Birkenhead for a ‘Cuppa and a Chat’. This was an opportunity for us to listen to tenants, encourage them to have their say, raise the issues that matter to them the most and meet some staff and board members, all whilst enjoying a cup of tea and some cake.
We asked tenants to tell us what they thought we we’re doing well and should continue to do, what we need to start doing and what we need to stop doing. We got some excellent feedback that will help us develop our service further to ensure we are giving our tenants the best experience we can.
Our tenants raised concerns around anti-social behaviour, repairs, communications and having more opportunities for tenants to get involved.
We were joined by PC A Smart on behalf of Merseyside Police who advised the tenants that it’s important to always report anti-social behaviour either online or by calling 111. He also spoke about how Merseyside police and Wirral Methodist Housing Association work closely together to tackle anti-social behaviour and keep our community safe. We took onboard concerns about repairs and are confident that due to our new partnership with HMS we will be able to offer a much more convenient repairs service.
We are always looking for new ways to keep our tenants informed about what is new at Wirral Methodist. You can follow us on Twitter @WMHALTD . If you would prefer a printed edition of the newsletter, please contact us by giving us a call on 0151 647 5471.
We would like to say a huge thank you to the tenants that took part and to PC A Smart.
Keep an eye out for more events coming to you shortly!