Condensation, Damp and Mould Growth

Published 22nd December 2022

We want to assure you that we have adopted a Zero tolerance towards dampness.  Your safety in your home is important to us. This means that we won’t rest until we’ve tackled the cause of the dampness not just the symptoms. We will respond positively to any issues you have with damp, mould, and condensation. Different types of damp and different levels of damp will need different solutions.

If you are experiencing any problems with damp, mould or condensation, please contact us on [email protected] or on 0151 6475471

We will work with you to agree how best to sort it out. We’ll probably need to inspect it first, before we decide exactly what needs doing and who is best to do it.

We will keep in touch with you until you tell us that you are satisfied and that the problem has been fixed. But if you remain dissatisfied you can use our complaints process to try to find a way to resolve the issue to your satisfaction.

If you have previously reported problems with damp, mould and condensation, and you don’t feel it has been sorted properly please contact us. We will treat it as an official complaint and resolve the problem.

We understand the challenges of keeping homes heated during the cost of living crisis and keeping homes ventilated in cold weather. Condensation can quickly build up without either heating or ventilation, so here are some tips to help cut down condensation.

Condensation happens when warm, moist air from activities like cooking and bathing, hits a cold surface such as a window or cold wall. Did you know that each person produces an average of four pints of water each day through day-to-day activities in their home?

It’s more common in wintry weather and left untreated can turn to black mould.

It forms on internal surfaces when the temperature drops sufficiently below the temperature of moist air inside your home.

Many of these problems though can be easily resolved or prevented.

Here’s what you can do to look after your home this winter and reduce condensation:

To highlight our commitment to a zero tolerance approach to damp and mould, you can click this link to view our policy in greater detail : Damp and Mould Policy