Data Protection Day 28th January

Today , 28th January is known globally as data protection day. On this day, organisations like Wirral Methodist Housing Association, want to raise awareness about the rights to personal data protection and privacy. In 2018, The General Data Protection Regulation (GDPR) came into force.  GDPR is a legal framework that sets guidelines for the collection and processing of personal information from individuals.  People should be cautious when giving out their personal information.  You should not be afraid to question anybody who asks you to provide data and you are unsure of their reasons for doing so.  Anyone who is asking for you information should be doing so in line with GDPR so always look to make sure they are GDPR compliant. Your  personal data is processed every second  especially when they buy goods or services, travel or surf the internet. Individuals are generally unfamiliar with the risks related to the protection of their personal data and of their rights in this respect. They are rarely aware of what they can do if they consider that their rights have been breached. You  should be cautious when giving out your personal information.  You should not be afraid to question anybody who asks you to provide data and you are unsure of their reasons for doing so.  Anyone who is asking for you information should be doing so in line with GDPR so always look to make sure they are GDPR compliant. As a UK resident, you have the right to protection against anyone using the collection of personal data the purpose not originally intended or agreed.  Here at Wirral Methodist Housing Association, we are fully committed to ensuring that we protect your data and that we do not breach your human rights concerning data protection.  Any personal data we keep, we use solely for the purpose in which it is was taken and under no circumstances would we share any of your personal data without your permission to do so. For mor information read our Privacy Notice which can accessed on the website. If you feel your data has been misused in any way, then do not be afraid to challenge this.  Remember, data protection is your right!      

28th January 2021

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Our Services

We now face a new lockdown as tough new restrictions are in place forbidding people to leave home for non- essential reasons. These restrictions will be reviewed by the government on 15th February  2021. We are still here for you and remain committed to providing as many essential services taking in to account your safety and the safety of staff and contractors.

Contacting us

If you have a general enquiry you can email us on info@wmhaltd.org.uk or complete our online form here.If you would like to talk to a member of staff call 0151 647 5471 and follow the message options, you will hear.

Our services

Repairs

We are operating our repairs and maintenance services, in addition to the emergency and urgent repairs service .  All services are being carried out in a manner that is safe for both tenants, staff and contractors. We are making sure our staff and contractors have the right personal protective equipment and are able to maintain social distancing. For example, if we come into your home, the engineers and operatives may be wearing masks, gloves and overalls and may ask you to wait in another room while they carry out a repair or a service. If you are contacting us to request that we visit your property, please let us know if anyone in your household is currently unwell due to Covid-19, or self-isolating due to vulnerabilities, such as being pregnant or having underlying health issues. We will advise you in each case about how we are able to support you. If you are concerned that you have symptoms or may been exposed to the virus, The latest information and facts about Coronavirus (COVID-19) is available on the Government website .

Rent and Service Charges

It is important that tenants continue to pay their rent and service charges. However, we understand that many of you will have lost some or all of your income and we are available on the phone or by e-mail link in the Contacting us section if you think you are going to struggle to make payments. If you have lost your job then you may be entitled to benefits and may qualify for assistance with paying your rent. Please contact us and a member of staff will discuss this with you. We will follow all government guidance concerning suspension of eviction proceedings. We will not commence any new proceedings or evictions against anyone in arrears or financial hardship caused by Covid-19 and we will take decisions on a case by case basis.

Finding a Home - Property Pool Plus

You can continue to bid on properties as normal. For more information, contact Property Pool Plus www.propertypoolplus.org.uk

General Support

If you are experiencing financial difficulty, have concerns about the wellbeing of yourself or your family, or if you are aware of a resident who is struggling to receive support whilst self-isolating, please get in touch and someone will call or e-mail you back to explain how we can help. Please see the government’s regularly updated guidance on coronavirus. The Department for Work and Pensions also has guidance on the support available for those receiving Universal Credit or other benefits and for those who may need to claim benefits in the future.

Fire Safety

It’s important to be mindful of fire safety at home, particularly at a time when we’re all spending more time than usual there. You’ll find information about staying safe at home on your local fire service’s website or if you have any concerns please contact us. Wirral Council Coronavirus Helpline The Local Authority have also set up COVID-19 helpline which is open Monday to Friday, 9am to 5pm on 0151 666 5050 or email covid19 enquiries@wirral.gov.uk • Residents who need support with their day-to-day needs • Residents or organisations wishing to volunteer • Signposting for national health advice • Support for local businesses and organisations (not just Wirral Chamber members) • Advice about education arrangements For more information visit www.wirral.gov.uk/coronavirus or follow twitter.com/wirralcouncil or facebook.com/wirralcouncil

4th January 2021

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Christmas Closure Dates and Times

Wirral Methodist Housing Associations Board and staff wish you all a safe and Merry Christmas and a Happy New Year.

Our main office phone lines will close for the festive period on Thursday 24^th December 2020 at 4.00pm and will reopen on Monday 4^th January 2021 at 9.00am. If you have a emergency repairs during this time you can call Orbis 0151 343 2770 Orbis should only be contacted if there is a genuine emergency. Please report all other repairs from 4^th January 2021. Calls to Orbis are answered in strict rotation so if your call is not answered immediately you should wait as your call will come up. The Association will recharge any tenant for calling out contractors for Non-emergency work.  The office is closed to the public due to Covid 19 and will remain so until further notice.

22nd December 2020

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