EMERGENCY – RESPONSE WITHIN 24 HOURS OF NOTIFICATION
Any repairs which are considered a serious risk to the tenant’s (or third party) health, safety and security, or which will cause serious damage to the Association’s property, will be attended to within 24 hours of notification. The following are examples of emergency repairs:-
- Total loss of electrical power
- Unsafe power or lighting socket or electrical fitting
- Total loss of water supply
- Blocked flue to open fire or boiler
- Total or partial loss of space or water heating between 31 October and 30 April
- Blocked or leaking foul drain, soil stack or toilet pan (where there is no other working toilet available)
- Toilet not flushing (where there is no other toilet available)
- Leak from water or heating pipe, tank or cistern
- Insecure external window, door or lock
- Severe damage caused by gale, storm or lightning
- Tenant locked out (OAP or disabled)
URGENT REPAIR RESPONSE TIMES – RESPONSE WITHIN 5 WORKING DAYS OF NOTIFICATION
Any repairs which are a likely risk to health, safety and security or which are depriving tenants of a basic amenity will be attended to within 5 days of notification. The following are examples of urgent repairs:-
- Partial loss of water supply
- Total or partial loss of space or water heating between 1 May and 1 November
- Blocked sink, bath or basin
- Tap which cannot be turned
- Loose or detached banister or handrail
- Rotten timber flooring or stair tread
- Minor water leaks
ROUTINE REPAIR RESPONSE TIMES – RESPONSE WITHIN 28 CALENDAR DAYS
Any repairs which do not fall into any of the above categories or are not considered to be causing immediate damage to the building, its occupiers, or neighbouring properties. The following are examples of routine repairs:-
- Repairs to guttering
- Replacements of damaged but operative equipment e.g. baths, sinks, taps and valves
- Repairs to gates and fences