Tenant Satisfaction Phone Surveys

Published 28th January 2022

TLF Research, over the next 8 weeks will be phoning tenants to collect  feedback about satisfaction with our services on the Association’s behalf.

The purpose of the survey  is to help the association  identify areas for service improvements.
The number they will be calling from is 01484 599 854. The caller will not be asking for any personal details about you. If you are unsure about the caller, hang up and you can check with Wirral Methodist Housing Association at [email protected]  or phone 0151 647 5471.

We will report the findings of the survey back to you on this website.  


The Housing Regulator Consultation

The Regulator of Social Housing  want to know what you think about the  its proposals for tenant satisfaction measures which are part of implementing changes to consumer regulation  for social housing.

This consultation closes at  6:30pm on 3 March 2022

The measures would provide information about your  landlords’ performance and the quality of their services.

The Regulator wants to hear from  tenants and anyone with an interest in social housing.

The online survey link to the consultation is: https://online1.snapsurveys.com/RSH_TSM_Consultation.

To help ensure a wide range of people are able to participate in the  consultation, the regulator has published an easy read version of the draft TSMs. see link below :


If you need an alterative format for any of the regulators  documents, please contact [email protected]