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Repairs and Maintenance

If you are looking for immediate help, you can report a repair or emergency in the following ways:

How to report a repair

By phone: You can call us 24 hours a day

  • During office hours:                

Tel: 0151 647 5471

  • Outside office hours please report your emergency to our out of hours contractor Orbis:

Tel: 0844 822 6217

Orbis answer their calls on strict rotation. If your call is not answered immediately, you should hold as your turn will come.

TENANTS AND LEASEHOLDERS ARE REMINDED THAT IF YOU CALL ON A MOBILE PHONE. YOU WILL BE CHARGED FOR HANGING ON AND IT MAY BE A COSTLY CALL. SO WE SUGGEST THAT YOU HANG UP AND TRY AGAIN A LITTLE LATER WHEN ITS QUIETER.

Orbis should only be called in a genuine emergency, all other calls should wait until the office re-opens.

Wirral Methodist HA will recharge any tenant responsible for calling out contractors for non-emergency work.

In person: Call into our head office at 42 Hamilton Street, Birkenhead, Wirral CH41 5AE. Alternatively if you live in sheltered accommodation please report your repair to your warden.

In writing:  Write to us at Oswald House, 42 Hamilton Street, Birkenhead, Wirral, CH41 5AE. Please describe the repair needed as clearly as possible, and provide us with your access details, including a contact telephone number if you can.